IT Support • Networking • Cloud

Building a career in reliable, secure technology.

Technical operations professional and U.S. Army veteran transitioning into IT support, networking, and cloud infrastructure. I bring 10+ years of hands-on troubleshooting, customer support, technical documentation, quality assurance, and technology-enabled operations experience, supported by CompTIA A+, ITIL 4 Foundation, Google IT Support, and Linux Essentials credentials.

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About

A methodical problem solver building an IT career on a technical operations foundation.

I am transitioning from technical operations, e-commerce systems, manufacturing troubleshooting, and customer-facing support into IT support, networking, and cloud infrastructure roles.

At Defense Targets, LLC—an affiliated e-commerce business operated by Weathers Manufacturing—I supported customers, managed orders, shipping logistics, and quotes while administering Shopify-based storefront content and investigating website, catalog, order-flow, and workflow issues. I documented resolution steps, validated corrections, and coordinated with customers, stakeholders, and service providers.

My earlier experience includes operating and supporting automated command-and-control and data systems in the U.S. Army, along with hands-on manufacturing and automotive work involving electrical and mechanical troubleshooting, component installation, testing, verification, quality requirements, and documented corrective actions.

I am pursuing a Bachelor of Technology in Cloud and Network Engineering—Azure through Western Governors University. My current work focuses on building practical skills in Windows support, Linux, networking, cloud infrastructure, security, troubleshooting methodology, and technical documentation.

Skills

Support-focused technical foundation.

IT Support & Customer Service

Customer support, request intake, issue investigation, troubleshooting, escalation, technical communication, resolution follow-through, knowledge-base documentation, and process improvement.

Networking & Connectivity

Home-network configuration, Wi-Fi troubleshooting, DNS, router settings, device connectivity, QoS, performance testing, and network-security fundamentals.

Windows & Linux Fundamentals

Windows support, Ubuntu/Linux fundamentals, command-line use, user and permission concepts, system-administration fundamentals, log review, and structured problem isolation.

Web & Technical Operations

Shopify administration, product and catalog data, order-flow troubleshooting, HTML, CSS, JavaScript, Shopify Liquid, technical quality assurance, and workflow documentation.

Projects

Practical work, documented clearly.

Projects that demonstrate infrastructure fundamentals, troubleshooting discipline, and technical documentation.

Web Infrastructure

Completed

Portfolio Infrastructure Deployment

Designed and deployed this portfolio environment using a custom domain, Cloudflare DNS, Cloudflare Pages, Proton Mail, HTTPS, and responsive HTML/CSS. Focused on reliable DNS, secure web delivery, and repeatable updates.

Cloudflare DNS Cloudflare Pages HTTPS Custom Domain HTML/CSS

Infrastructure & documentation View project

Networking

In progress

Home Network Assessment

Documenting a sanitized home-network assessment covering device categories, Wi-Fi reliability, DNS configuration, router security, connectivity testing, and a repeatable troubleshooting process.

Wi-Fi DNS Router Security Testing Documentation

Diagram, findings & runbook in development Documentation in progress

Linux

Planned

Linux Administration Lab

Building a virtual Ubuntu environment to practice user and group administration, permissions, package management, system services, log analysis, SSH, backups, and documented incident troubleshooting.

Ubuntu CLI SSH System Services

Lab environment planned Coming soon

IT Service Support

Planned

IT Support Documentation

Creating concise support runbooks for common incidents, including Wi-Fi connectivity, Windows performance, printer errors, browser troubleshooting, account access, and escalation workflows.

Runbooks Windows Connectivity Escalation

Support documentation planned Coming soon

Credentials

Validated IT fundamentals and ongoing education.

CompTIA A+
ITIL 4 Foundation Certificate in IT Service Management
Google IT Support Professional Certificate
Linux Essentials Certification — Linux Professional Institute (LPI)
Bachelor of Technology, Cloud and Network Engineering—Azure — Western Governors University, expected 2029

Resume

Experience, certifications, and technical projects.

View my current resume for a concise overview of my technical operations background, customer-support experience, U.S. Army systems experience, IT certifications, education, and hands-on infrastructure projects.

Open Resume PDF

Contact

Let’s connect.

Based in Fuquay-Varina, North Carolina. Open to IT Support, Help Desk, Network Support, NOC, technical operations, data-center operations, and cloud-support opportunities.

[email protected]

linkedin.com/in/brandon-bratcher